About Us

Our Purpose

To Make a REAL Difference.

Our Vision

To be known for providing a REAL, people-focused experience.

Our Values

Integrity: We will do the right thing, inspiring confidence by delivering on our commitments.
Respect: We will maintain an environment that fosters teamwork, personal development, honesty and fairness for our clients, our community and each other.
Innovation: We invest in our people and in solutions to make a positive difference in people’s lives.
Simplicity:  We will make your experience with us simple and easy.
Community: We believe we have a responsibility to support the communities where we live or do business.
Commitment: To make a REAL difference, we follow through on what we say we will do.

The Value of a Real Insurance Broker

Real Independent Advice 
Despite pressure from insurance companies and much of the industry norm, we continue to remain an independent broker. We assess the needs of each client and place their business with a company because it’s the  best company for you, our client, not because we’ve have a volume agreement with that company.

Real Claims Assistance  
When you call any of our office numbers, day or night, you’ll speak to a live representative of Josslin Insurance. In the event of an emergency, you’ll be in touch with a member of our leadership team to give you the assistance you need as soon as possible.

Real Annual Reviews  
Every year, we look at your insurance and make sure that you’re getting the coverage you need, with the discounts you qualify for, at the best price for your needs. There are a number of different options so, if you aren’t with the best company, we’ll let you know and make it as easy as possible for you to switch to better coverage.

We’re Really in Your Community
We have offices in all the areas we serve and they’re staffed by people from your community. We also believe we have a responsibility to support the communities where we all live and work, so we make sure to support local causes and support and celebrate our employees who give back to their communities.

Your Rights

As an insurance consumer, you have rights when dealing with an insurance broker. The Canadian Insurance Services Regulatory Organizations (CISRO) and our governing body, the Registered Insurance Brokers Association of Ontario (RIBO), have each created an important document to help you understand these rights.

CISRO’s “Principles of Conduct for Insurance Intermediaries” outlines professional behaviour and conduct expectations for the fair treatment of customers across Canada. RIBO’s Broker Fact Sheet explains how insurance in Ontario works, the duties of the broker and the customer and options available to insurance customers.

View CISRO’s “Principles of Conduct for Insurance Intermediaries”
View RIBO's Broker Fact Sheet

Transparency

Our role is to provide you with the best insurance value. We also provide quality service that includes professional insurance advice and 24-hour claims support. If you experience an issue with your insurance coverage, we use our insurance expertise to act in your best interest.

As a broker, our compensation is part of your insurance premium. This compensation varies based on the type of policy e.g. Personal Home, Commercial Liability, Disability etc. For an in-depth description of our compensation and how it is calculated, feel free to view our Disclosure Statement here .