Josslin Insurance Brokers Service Charter

This service charter outlines Josslin Insurance Brokers' commitment to you, our clients, and details what we ask in return.  We put our hearts, minds and efforts into proactively providing exceptional service in all our interactions with you.

 

Our Mission

Our mission is to protect you, the ones you love, and the things that matter most, with unique insurance solutions as individual as you are!

 

Our Values

Respect: We are dedicated to respecting each other to create and maintain Insurance that protects you and the ones you love
an environment that fosters teamwork, growth, honesty and innovation.

Passion: We put our hearts, minds and efforts into proactively providing exceptional service, so you think of us as my insurance “guy” or “gal”.

Integrity: We strive to do the right thing, inspiring confidence by delivering on our commitments in everything we do.

Community: We believe we have a responsibility to support the communities where we live or do business.

Simplicity: We strive to make your experience with us simple and easy.

 

 

 

What You Can Expect from Josslin Insurance Brokers

 

Accessibility

  • We will welcome you in any of our offices and you will receive the same level of service that you do in your home branch.
  • We will be accessible to you by your preferred method, whether you visit us in person, call us, fax us, email us or communicate through our website.
  • We will make every effort to speak with you each time you call us; however, if we are unavailable we will return your phone call within one business day.                   

  What We Ask in Return

  • You will provide us with a current phone number, home address (and email address if possible), where we can reach you.
  • You will make every effort to respond to our communication in a timely manner.

                       Insurance that protects you, the ones you love, and the things that matter most.

Accountability

  • We will acknowledge all your enquiries or requests.
  • We will acknowledge and explain what to expect if we are unable to immediately resolve your requests.
  • We will maintain an objective client feedback process.      

  What We Ask in Return

  • You will notify us as soon as possible of any changes that may affect your policy.
  • You will read the correspondence we send to you regarding your policy and let us know if you are unclear on the details.
  • You will make your payment on time, and let us know if you have changed banking information.

 

Client Focus

  • We will treat you with the dignity and respect you deserve.
  • You will have a dedicated Client Service Specialist who will be knowledgeable about your policy and will be able to help you when needed.
  • Prior to renewal, we will evaluate your policy to ensure that you are receiving the best value.
  • We will make you aware of your obligations and help you to understand your insurance.
  • Should you have a claim, we will let you know what you can expect from the claims management process.
  • We will measure our performance against this service charter and encourage client feedback to continuously improve our service performance.

  What We Ask in Return

  • You will treat us with the dignity and respect we deserve.               

Insurance that protects you, the ones you love, and the things that matter most.

Confidentiality

  • We respect the privacy and confidentiality of your personal information, and will take all precautions to prevent unauthorized access to that information.
  • We will, with your help, keep your personal information accurate and up to date.
  • We provide you with access to our privacy policy through our website www.josslin.com.

  What We Ask in Return

  • You will help us keep your personal information accurate and up to date by notifying us of any changes.
  • You will ensure that the information you share with us regarding the details of your coverage is honest and accurate to the best of your knowledge.

 

Client FeedbackInsurance that protects you, the ones you love, and the things that matter most.

We want to hear about your experience at Josslin Insurance Brokers. Please send us your feedback. 

Message our Office Manager, Julie Zehr, by clicking here

Call us toll-free at:
1-888-JOSSLIN (567-7546)

Or send mail to:
            Josslin Insurance Brokers Ltd.
            Attn: Julie Zehr
            118 Peel St.
            New Hamburg, ON  N3A 1E3

 

For more information about Josslin Insurance and our history, visit our About Us page.

PDF Form: 
application/pdf iconJosslin Service Charter.pdf